Top Multi-Carrier Shipping Options For E-Commerce Companies In India

15 Best  Multi-carrier Shipping for E-commerce in India

1. Pazago
2. Aramex
3. Blue Dart Express Ltd.
4. Delhivery
5. DTDC
6. Ecom Express
7. FedEx
8. Gati Ltd.
9. Safexpress Pvt. Ltd.
10. Shadowfax Technologies
11. XpressBees (Busybees Logistics Solutions)
12. DHL Express
13. Professional Couriers
14. Ekart Logistics
15. First Flight Couriers Ltd.

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1. Pazago

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For your e-commerce business, Pazago offers a robust solution for import and export needs. Founded in 2021 in Mumbai, Pazago serves clients across India, aiming to reduce costs by 20% and turnaround times by 50%. 

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The comprehensive suite of tools is designed to streamline shipping operations, making Pazago a compelling choice for businesses looking to optimize their logistics. 

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Pazago offers a comprehensive suite of tools designed for efficient shipping operations:

• Pazago Intel: Access a vast network of over 300,000 buyers and around 5,400 HS codes to expand your import and export business.
• Pazago Portal: A user-friendly dashboard with tools for real-time shipment tracking, managing multiple trade accounts, and centralized communication to prevent delays.
• Pazago Fulfilled: Handles all logistics aspects, including payments, cargo insurance, warehousing, customs clearance, transportation, and inventory management. It ensures competitive ocean freight rates and optimizes delivery routes.
• Pazago Insider: Supports strategic decision-making by offering insights into the latest policy changes in national and cross-border trade.

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2. Aramex

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Founded: 1982

Headquarters: Dubai

Aramex Corporation stands out as a key player in the eCommerce delivery industry, providing extensive services and support to businesses worldwide.

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Key Services and Products

• Express Delivery: Aramex offers fast and reliable shipping for both domestic and international orders.
• Value-Added Services: The company provides a range of services tailored for e-commerce businesses, including cash-on-delivery (COD) handling, co-packing, and order bundling.
• E-Commerce Integration: Aramex supports the setup of eCommerce websites on platforms like ShopGo or MartJack and facilitates seamless integration with shipping carriers, online storefronts, and payment gateways.
• 24/7 Technical Support: Round-the-clock assistance is available to help with any shipping-related queries.

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3. Blue Dart 

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Founded: 2011

Headquarters: Gurgaon

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Key Services and Products

• Express Delivery: Delhivery offers fast delivery services, including same-day and next-day options.
• Specialized Goods Handling: The company handles high-value, heavyweight, and dangerous items with care.
• Extensive Coverage: Delhivery serves over 17,500 pin codes, catering to a wide range of locations.
• Cross-Border and LTL Shipping: Known for its efficiency in cross-border and less-than-truckload (LTL) shipping.

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Value-Added Services

• Multi-Channel Supply Chain Management: Delhivery provides comprehensive solutions for managing supply chains across multiple channels.
• Inventory Optimization: The company offers services to optimize inventory levels, ensuring efficiency and cost-effectiveness.

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Benefits

• Popular among major eCommerce businesses, with 75% of its 10,000 customers in the eCommerce sector.
• Known for affordability and reliability in courier services.
• Offers a range of services, including warehouse management, supply chain operations, distribution, bulk shipping, eCommerce delivery, and more.

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4. Delhivery

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Founded: 2011

Headquarters: Gurgaon

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Key Services and Products

• Express Delivery: Fast shipping services including same-day and next-day delivery options.
• Specialized Goods Handling: Courier services for high-value, heavyweight, and dangerous items.
• Cross-Border and LTL Shipping: Expertise in international shipping and less-than-truckload transportation.
• Value-Added Services: Multi-channel supply chain management and inventory optimization services.

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Benefits

• Wide Reach: Serves over 17,500 pin codes across India.
• Affordability: Known for cost-effective shipping solutions.
• Major Client Base: 75% of its 10,000 customers are prominent eCommerce businesses.
• Comprehensive Services: Offers a range of services from warehouse management to cross-border shipping.

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5. DTDC

Founded: 1990

Headquarters: Bengaluru

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Key Features of DTDC

• Wide Reach: DTDC serves over 9,000 pin codes in India and 240+ countries globally, making it a preferred choice for e-commerce enterprises.
• GPS-Enabled Fleet: The company's fleet of vehicles is equipped with GPS to keep customers informed about their order status.
• Additional Services: DTDC offers express delivery, customized packaging, and priority delivery to meet customer needs.
• MyDTDC App: Online sellers can use the MyDTDC app to check shipping rates, pin code serviceability, and more.
• Worldwide Cargo Services: DTDC provides air, sea, and land freight forwarding services for special packages, along with international Cash on Delivery services.

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6. Ecom Express

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Founded: 2012

Headquarters: Gurugram, Haryana

Key Services and Products

• Wide Coverage: Ecom Express delivers to over 27,000 pin codes across 2,650 cities in India, making it a preferred choice for eCommerce businesses.
• Speedy Delivery: The company offers fast delivery services powered by advanced technology.
• Large Workforce: With 36,000+ employees, Ecom Express ensures efficient and reliable delivery services.
• Extensive Infrastructure: It operates 3,000+ facilitation centers and has 10 lakh square feet of warehousing space.
• Returns Management: Ecom Express provides quality-controlled returns management services to ensure products are returned in perfect condition with all necessary documents and tags.

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Products, Services, and Benefits

• Technology-driven shipping
• Doorstep delivery
• Fulfillment centers
• Value-added services
• Cash on delivery

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7. FedEx

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Founded: 1971

Headquarters: Memphis, Tennessee, United States

Key Services and Products

• Global Presence: FedEx has been operating in India for over a decade, serving 19,000+ pin codes and 220+ countries worldwide.
• International Delivery: The company is renowned for its exceptional international delivery services and efficient handling of customs clearances for cross-border shipments.
• Versatile Handling: FedEx is equipped to manage a variety of shipments, including high-value, heavyweight, and lightweight packages, as well as hazardous materials like dry ice and lithium batteries.
• Time-Definite Deliveries: FedEx streamlines international shipping with timely deliveries, ensuring a seamless process for businesses.
• Comprehensive Services: They offer live order tracking, customs clearance, and end-to-end order management, providing a complete solution for shipping needs.

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Products, Services, and Benefits

• E-commerce
• Supply chain management
• Warehousing and fulfillment
• Transportation services
• Cloud solutions
• Packaging services
• Live order tracking

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8. GATI

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Founded: 1989

Headquarters: Hyderabad, Telangana

Key Services and Products

• Same-Day Delivery: Gati is renowned for its strict same-day delivery policy, ensuring that orders placed in the morning are delivered by 9 pm on the same day.
• Warehousing and Storage: The company offers warehousing solutions, along with the option to pick up from vendor warehouses.
• Cash on Delivery (COD) Remittance: Gati stands out for its 2-day COD remittance promise, providing a quick turnaround for eCommerce businesses.

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Products, Services, and Benefits

• Courier delivery
• Packaging
• eCommerce shipping
• Bulk orders
• Shipping insurance
• Supply chain operations

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9. Safexpress

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Founded: 1997

Headquarters: Gurugram, Haryana

Key Services, and Products

• Wide Coverage: Safexpress offers delivery services to over 1,000 locations across India, with over two decades of experience in the industry.
• Real-Time Tracking: The company utilizes a GPRS-enabled fleet of vehicles to provide real-time order status updates to customers.
• Route Optimization: Safexpress leverages route optimization technology to enhance delivery efficiency.
• Secure Delivery: In line with its name, the company ensures secure delivery services, culminating in a computerized proof of delivery communicated to the eCommerce business.

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Products, Services, and Benefits

• GPS-enabled fleet transportation
• Consulting services
• Supply chain management
• Distribution
• eCommerce delivery
• Shipment management

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10. Shadowfax

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Founded: 2015

Headquarters: Bengaluru

Key Services and Products

• Comprehensive Logistics Solutions: Shadowfax is a prominent shipping partner offering end-to-end logistics services to hundreds of e-commerce businesses nationwide.
• Variety of Delivery Options: The company provides a range of delivery services including express delivery, hyperlocal delivery, same-day delivery (SDD), and next-day delivery (NDD), covering over 10,000 pin codes in more than 500 cities.
• Remote Area Delivery: Shadowfax is particularly recognized for its ability to provide timely courier delivery services to even the most remote regions of the country.

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Products, Services, and Benefits

• On-demand delivery
• Hyperlocal delivery
• Reverse logistics
• Remote delivery
• Slot-based eCommerce shipping
• Store pickups
• Last-mile logistics

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11. XpressBees

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Founded: 2015

Headquarters: Pune, Maharashtra

Key Services and Products

• Renowned Warehousing Services: XpressBees is well-known for its comprehensive warehousing solutions.
• End-to-End Logistics: The company offers complete logistics services both within India and internationally, employing over 30,000 skilled professionals.
• Extensive Network: With more than 100 hub and dispatch centers and 2,800+ offices, XpressBees serves over 13,000 pin codes across the country.
• Fulfillment Solutions: XpressBees provides complete fulfillment services, including warehouse management and reverse logistics.

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Products, Services, and Benefits

• Third-party logistics (3PL)
• Global logistics solutions
• B2B & B2C shipping
• Express delivery
• Banking services
• Pick-up and drop-off (PUDO)
• Warehousing

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12. DHL

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Founded: 1969

Headquarters: Bonn, Germany

Key Services and Products:

• Global Recognition: DHL Express, a division of the German supply chain giant Deutsche Post, has been providing top-notch services in India since 2001 and has been named Global Express Provider at the Payload Asia Awards five times for outstanding air cargo and freight shipping management.
• Tailored Services: DHL offers customized services for businesses of all sizes, from small and medium enterprises to large corporations.
• Comprehensive Logistics Solutions: The company's logistics solutions encompass warehousing, integrated logistics, transportation, and risk assessment.
• E-commerce Support: DHL specializes in managing entire supply chain operations for e-commerce companies and provides customs brokerage for international shipments.
• Innovative Technology: The SmartSensor feature ensures real-time visibility of all packages, while DHL's consulting services offer strategic solutions for optimized shipping management.

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Products, Services, and Benefits

• Parcel shipping
• Pallet transportation
• Freight forwarding
• Logistics solutions
• Warehousing
• Cross-border shipping
• Same-day delivery
• E-fulfillment

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13. Professional Couriers

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Founded: 1987

Headquarters: Navi Mumbai, Mumbai

Key Services and Products

• Diverse Clientele: The Professional Couriers cater to a wide range of customers, including individuals, PSUs, e-commerce businesses, banks, and healthcare organizations.
• Extensive Reach: The company offers shipping solutions to over 70,000 pin codes in India and provides delivery services to more than 200 countries worldwide.
• Advanced Tracking: A cloud-based order tracking system ensures customers can monitor their shipments efficiently.
• Flexible Shipping Options: Businesses can choose from express shipping, surface, and air cargo, and special messenger services for time-sensitive domestic shipments.
• Cost-Effective International Shipping: The Professional Couriers also offer super economical shipping rates for international packages.

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Products, Services, and Benefits

• Air cargo
• Surface freight shipping
• Express delivery
• International shipping
• Logistics solutions
• Pick and pack services
• Messenger service

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14. Ekart Logistics

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Founded: 2009

Headquarters: Bangalore, Karnataka

Key Services and Products

• E-commerce Fulfillment: As a subsidiary of Flipkart, eKart Logistics specializes in e-commerce fulfillment and shipping services.
• Automation-Driven: Since its establishment, eKart has leveraged automation to address first-mile and last-mile delivery challenges effectively.
• Marketplace Integrations: The company offers seamless integrations with various online marketplaces and storefronts for simplified order management, including inventory tracking and restocking after sales.
• Click n Collect Feature: E-commerce stores can utilize the Click n Collect feature to schedule deliveries or pick-ups at their preferred locations.
• Dedicated Customer Support: eKart has a committed customer support team to address customer queries and issues promptly.

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Products, Services, and Benefits

• Supply chain management
• E-commerce shipping
• Online marketplace integration
• Storage and distribution
• Freight shipping

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15. First Flight Couriers

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Founded: 1986

Headquarters: Mumbai

Key Services and Products

• Established Reputation: First Flight Couriers is recognized as one of the top shipping companies in India, known for its commitment to providing hassle-free delivery services.
• Extensive Network: The company began with 3 offices in Mumbai, Delhi, and Kolkata and has expanded to offer delivery services across India through its 1,200 offices. It also provides international delivery to 9 countries.
• Diverse Services: First Flight Couriers offer a range of services, including freight forwarding (ocean, rail, road), pick & pack, priority express, reverse logistics, and real-time order tracking. The company also supports cash-on-delivery orders.

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Products, Services, and Benefits

• Shipping
• E-commerce delivery
• Real-time order tracking
• Web-based solutions

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Alright, taking in all that info might feel like drinking from a firehose. Let's break it down and see how to pick the champ for your needs.

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Choosing the Best Shipping Company for Your eCommerce Business

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Selecting the right shipping partner is crucial for eCommerce businesses in India. While all shipping companies aim to deliver orders quickly and efficiently, various factors, including additional services, can significantly enhance customer experience.

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eCommerce companies in India consider up to 16 parameters to identify their ideal shipping partner. Below are some key metrics to consider:

• Pricing: While low shipping rates are attractive, it's important to examine the fine print. Different companies offer various payment options, and overall pricing depends on average shipment weight and size. Be mindful of additional charges and hidden costs that may arise for specific services like COD coverage or special packaging.
• Service Level Agreements (SLA): An SLA outlines the terms and conditions of your partnership with a courier, including pricing and delivery speed. Delivery speed is crucial for customer satisfaction and your company's reputation.
• Service Availability: Understand when each courier partner operates and their service limitations. Consider public holidays and other factors that may cause delays.
• Number of Delivery Attempts: Agree on the number of attempts a courier will make after a failed delivery. Data shows it can take 2-5 re-attempts to complete a delivery.
• Payment Cycle: Set a clear payment schedule to avoid unexpected charges. For example, a monthly payment cycle might require payments on the 5th of each month, with a one-week grace period before late fees apply.
• Monthly Goals: Clearly define your shipment volume goals. As your relationship with the courier grows, you can add terms to reduce return-to-origin (RTO) percentages or stuck shipments.
• Remittance Cycle: For COD orders, ensure the courier transfers payments to you promptly. A clear remittance cycle is vital for your cash flow.
• Packaging and Handling Fees: Clarify when and how these fees are applied to avoid unexpected costs. Some couriers may charge for packaging, customizing labels, or handling fragile items.
• Value-Added Services: Assess which value-added services, such as insurance for fragile items, are crucial for your business. Bundle these services into your overall shipping costs for discounts and to avoid surprise fees.
• COD Reconciliation: Ensure your courier provides COD reconciliation services to address any discrepancies in your records.
• Penalties: Understand the penalties outlined in the SLA, both for the courier and your business, based on factors like remittance cycles and service availability.
• Visibility: Real-time order tracking is essential for customer satisfaction. Ensure your courier partner provides comprehensive tracking updates.
• Shipping API: Integration with the courier's APIs is crucial for updating order status, enabling branded tracking pages, and sending customer notifications.
• Courier Partner Dashboard: Access to a dashboard provides visibility into orders, helping you identify and address delivery exceptions.
• Dedicated Contact for Handling Exceptions: A dedicated email address for delivery exceptions ensures prompt resolution of issues.
• Reach: Consider the courier's serviceable locations, both within India and globally, to meet your delivery needs.

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Advantages of Partnering with Shipping Companies for Your E-commerce Business

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• Affordable Shipping Rates: Enjoy cost-effective shipping solutions for your orders.
• Pick and Pack Services: Save time on packaging, allowing you to focus on your core business activities.
• Logistics Expertise: Benefit from the expertise of a dedicated team of logistics professionals to optimize your shipping operations.
• Live Order Tracking: Provide real-time tracking capabilities, enhancing customer satisfaction in today's e-commerce market.

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Conclusion

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Choosing the right shipping company is crucial for the success of your e-commerce business in India. In this article, we've looked at various shipping options, each offering different benefits. 

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As you consider your options among these top companies, remember that a solution like Pazago not only offers comprehensive shipping services but also strategic trade insights to help you stay ahead in the competitive export-import sector.

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The right shipping partner can help improve your customer's experience and support your business growth.

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As India's e-commerce market continues to expand, having a reliable shipping strategy is essential. Take your time to select a shipping company that aligns with your business goals and can help you navigate the competitive e-commerce landscape.